What are the top 10 instances of gambling companies going above and beyond for customer service?
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What are the top 10 instances of gambling companies going above and beyond for customer service?

1. Paddy Power: In 2010, Paddy Power announced they would refund all losing bets on the 2010 Cheltenham Gold Cup if the winner was Irish-trained. This gesture resulted in a substantial financial loss for the company, but it showcased their commitment to customer satisfaction.

2. Bet365: Bet365 is known for its outstanding customer service, particularly its 24/7 live chat support. Users can access assistance instantly, ensuring prompt resolution to any queries or issues.

3. Unibet: Unibet provides a unique feature known as “Your Odds,” where customers can request specific bets that are not available on the platform. Unibet’s customer service team evaluates these requests and often creates exclusive odds for customers.

4. Betway: Betway organizes various customer appreciation events, including exclusive VIP experiences to major sporting events, concerts, and more. These events go beyond basic customer service, offering extraordinary experiences to loyal customers.

5. 888casino: 888casino offers an exclusive loyalty program called the “888 VIP Casino Club,” where high-roller customers receive personalized customer service, exclusive promotions, higher limits, and faster withdrawals.

6. William Hill: William Hill provides a “Priority Access Card” to specific customers, allowing them to skip queues and gain faster access to betting facilities, especially during busy periods such as major sporting events.

7. Ladbrokes: Ladbrokes ensures customer satisfaction by offering an innovative “Grid Card,” combining digital and in-store experiences. It allows customers to track bets, receive personalized offers, and redeem rewards, creating a seamless service.

8. Betfred: Betfred offers a “Cash Out” feature that enables customers to settle their bets before the event is over. This gives customers greater control and flexibility over their bets.

9. Betfair: Betfair has a “Refer and Earn” program, where existing customers are rewarded for referring their friends to the platform. This encourages customer loyalty and provides additional benefits for both existing and new customers.

10. Betsson: Betsson offers a unique customer service feature called “Betsson Academy,” which assists new customers in understanding the platform, odds, betting strategies, and general gambling knowledge. This initiative goes beyond regular customer support, providing educational resources for new bettors.

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